FAQ
General
What are the official dates of the Conference?
· The Conference will take place Tuesday, July 20 – Friday, July 23, 2027.
Where is the Conference located?
· The 2027 NACCHO 360 will be held at the Caribe Royale Resort in Orlando, Florida.
§ 8101 World Center Drive
Orlando, Florida 32821
Is there a full Conference agenda available?
· The schedule at a glance will be available in October 2027. Updates to the schedule will be found under "Schedule" in the menu bar when that becomes active.
Health & Safety
What health and safety protocols are in place?
· By attending the NACCHO 360, you agree to comply with NACCHO’s Health & Safety Policy if you are attending in person, please monitor the Preparedness Summit website for the latest updates to the health & safety policies and guidelines.
Continuing Education Units (CEUs)
PLEASE NOTE: Continuing Education Credits are not available for the 2027 NACCHO 360.
Registration
How do I register for the Conference?
· Registration is available here. You will need your MyNACCHO login (your email address that you last registered with) and password. Please review the terms and conditions page to learn more.
How do I access my MyNACCHO account?
· To create or access your account, visit MyNACCHO. Once logged in, you may print invoices and your event confirmation, edit your registration, and view other personalized NACCHO information and activities.
What does a full registration include?
· The Full In-Person Registration fee includes admission to all regular sessions, workshops, posters, and the exhibit hall.
Something in my registration (e.g., name, credentials, registration type, etc) is wrong. How do I change it?
· Please email NACCHO360Reg@naccho.org and we will fix it for you.
How do I substitute someone else from my organization?
· You can send substitutes at any time. You must email your request to NACCHO360Reg@naccho.org and provide the new attendee’s name, designation (MD, RN, etc.), email, job title, and mobile number. We will respond confirming the substitution.
How do I submit verification to receive the student rate?
· All student registrations will be verified to ensure that registrants qualify for these special rates. Please submit a copy of your Student ID to NACCHO360Reg@naccho.org).
Who do I contact about registration questions or problems?
· Please email the registration department at NACCHO360@naccho.org or phone 877-533-1320 for all of your registration questions.
Payment
Refer to Terms & Conditions for full payment information.
What payment types do you accept?
· Credit card—American Express, Visa, MasterCard, Discover
· Check—All check payments must be in US funds drawn on a US/Territorial bank.
· ACH
· Purchase Order
I don’t have payment ready right now. Can I pay later?
· Yes. At the end of your registration form, select the “Bill Me Later” option to be invoiced. We must receive your credit card, check, or purchase order payment in full by 11:59 PM EST on Wednesday, July 9, 2025. If we have not received payment in full by this date, you will be allowed to pay only by credit card after this date to ensure Summit access.
I need a copy of an invoice/receipt. How do I get one?
· An invoice/receipt is e-mailed with each Summit registration confirmation. If you’ve added payment at a different time, you can get an invoice by logging in to your MyNACCHO account and clicking “My Transactions.” You can also email NACCHO360Reg@naccho.org to obtain an invoice.
What’s NACCHO’s tax ID number?
· NACCHO’s federal tax ID is 52-1426663.
Where can I get a copy of your W-9?
· Please follow this XXXXXXXX to find our W-9 form.
Cancelations, Refunds, or Substitutions
Refer to our terms and conditions page for cancelation, refund, and substitution information.
Privacy
Refer to our FAQ for privacy policy information.
Attendee List Sales Scam Warning!
PLEASE DO NOT FALL FOR THIS SCAM. It has come to our attention that 'companies' are contacting some NACCHO members and meeting attendees to offer them sale of the Preparedness Summit attendee mailing list. This, unfortunately, has become a more common occurrence for association annual meetings and trade shows in recent years. Software programs can 'crawl' association websites to harvest usable email addresses, which scammers then contact.
NACCHO does not sell its meeting registration lists or authorize any third party to distribute or sell meeting attendee lists, or lists related to any NACCHO event.
NACCHO cannot be held responsible for any interaction or sale with these fraudulent company(s). We take this matter very seriously and will do whatever possible to protect our attendees, partners and exhibitors.
If you are contacted by a company claiming to have access to a NACCHO attendee list, do not respond to their message, even to 'unsubscribe' to additional messages, as this just informs the sender that your email address is active, and will usually result in additional unwanted email.
If you have any questions, please contact NACCHO.
Get the Latest Updates on PS2026!
Subscribe to the NACCHO 360 Newsletter using your MyNACCHO account to receive e-mail updates about the Summit.
Questions?
NACCHO360reg@naccho.org
877-533-1320